Contact
Complains Procedure
Customers can call the rental branch and discuss with manager to resolve, if cannot resolve please email our middlesbrough office:
middlesbrough@minsterselfdrive.co.uk
This will then be escalated to our Operations manager to resolve, if this still cannot be resolved the complaint will be escalated to our Director. If the complaint cannot be resolved, we can move to the BVRLA resolutions team.
York:
Unit 1A, Malton Road Industrial Estate, York, YO32 9TN
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01904 644 333
Middlesbrough:
Old station Rd, South Bank, Middlesbrough TS6 6AD
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01642 468554
Wakefield:
45 Denby Dale Road, Avondale Street, Wakefield, WF2 8DP
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01924 366 366
Sunderland:
Pallion New Road, Sunderland, SR4 6UA
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
0191 565 5544
About US
Based in York, Wakefield, Middlesbrough and Sunderland, Minster Self Drive offer a quality and friendly car, van and minibus hire service.
Email: middlesbrough@minsterselfdrive.co.uk
Phone:
01642 468554
Address:
Old station Rd, South Bank, Middlesbrough, TS6 6AD